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Northwest Airlines is the biggest bunch of incompetent morons I have ever encountered in my life. Let me tell you all about my experience over the past couple of days so that you will all think twice about booking your flights with them. When we booked flights to Michigan a few days ago for my grandfather's funeral, the dumbass ticket agent did not think that it would be necessary to reserve seats that were side by side so that I would be able to sit next to my three year old daughter. Further adding to my aggravation, no one on the flight was willing to voluntarily swap seats with me in order to make that happen, including the guy who was actually IN my seat. My only compliment is to the flight attendant who intervened and asked a passenger (a woman, who had been sitting there staring at me as I made my near-tears request to anyone within a five row radius) to move. Should I mention that this woman was sitting in the middle of a row of three, with vacant seats on each side? She wasn't even willing to scoot her ass over; the flight attendent moved her to the back of the plane where she was able to "enjoy" her flight. I personally would rather sit on the wings than sit in the back of the plane.
This was only the beginning of our issues. This same flight with the seat dilemma sat on the runway for 90 minutes due to an electrical issue that they weren't sure could be repaired, but was essential for flight. The pilot was kind enough to inform us that it wasn't necessarily the repair of the problem that would take so much time as it was to find people to actually do it (and quickly) due to all of the cuts in the salaries of the airline's associates. I can certainly empathize with Jet Blue's passengers now in their 12 hour plight. Oh, and the best part about the entire trip (sense the sarcasm?) was when we finally landed and began to get off the flight. We were all grabbing our carry-on luggage , standing in the aisles, and unloading the plane, when it started to MOVE again! How does that happen?!
Our delay caused us to miss our connecting flight in Detroit, which meant that we were automatically booked on the next available flight, four hours later. Killing time in the airport wasn't so bad, nor was the second flight that we took to Traverse City. However, "bad' began when we arrived and found that our luggage was nowhere to be found. Four bags worth, including everything that anyone would posssibly require for a five day trip, as well as our clothes for the receiving of friends (which was that same night) and for the funeral (which is this afternoon). We were assured when we confirmed our second reservations that our luggage would not be an issue, and we were assured when we filed our lost luggage complaint that it would be on our doorstep at 8:30 the next morning. It is 9:47. I have no luggage. I am wearing the same underwear that I put on at 4:00 yesterday morning. I am wearing the same sweater that I also put on at 4:00 yesterday morning (which I managed to drop baked beans on just before the receiving of friends last night). I'm looking really hot. And I'm pissed. Beyond pissed.
Yes, Northwest has the least expensive flights of all the airlines I have found, and they claim that their motto is "customer first," but I think that it is all a bunch of BS. "Customer first" when it is convenient for them, I suppose. Not when that customer needs a little black dress that is unfortunately packed in that duffel bag that they can't find. Had I simply driven to Michigan (my first choice, no less), I would have been here earlier with all of my baggage in the trunk of my car. And in the big scheme of things, I'm sure that my grandfather is not really going to care if I show up for his funeral in MUDD jeans, but the point is that I shouldn't have to. I only hope that Northwest is prepared for the firecracker called "Carrie" that they are going to be dealing with on Monday morning. Yes, I said Monday, as their luggage department is apparently only opened during normal business hours. Convenient, huh?
This was only the beginning of our issues. This same flight with the seat dilemma sat on the runway for 90 minutes due to an electrical issue that they weren't sure could be repaired, but was essential for flight. The pilot was kind enough to inform us that it wasn't necessarily the repair of the problem that would take so much time as it was to find people to actually do it (and quickly) due to all of the cuts in the salaries of the airline's associates. I can certainly empathize with Jet Blue's passengers now in their 12 hour plight. Oh, and the best part about the entire trip (sense the sarcasm?) was when we finally landed and began to get off the flight. We were all grabbing our carry-on luggage , standing in the aisles, and unloading the plane, when it started to MOVE again! How does that happen?!
Our delay caused us to miss our connecting flight in Detroit, which meant that we were automatically booked on the next available flight, four hours later. Killing time in the airport wasn't so bad, nor was the second flight that we took to Traverse City. However, "bad' began when we arrived and found that our luggage was nowhere to be found. Four bags worth, including everything that anyone would posssibly require for a five day trip, as well as our clothes for the receiving of friends (which was that same night) and for the funeral (which is this afternoon). We were assured when we confirmed our second reservations that our luggage would not be an issue, and we were assured when we filed our lost luggage complaint that it would be on our doorstep at 8:30 the next morning. It is 9:47. I have no luggage. I am wearing the same underwear that I put on at 4:00 yesterday morning. I am wearing the same sweater that I also put on at 4:00 yesterday morning (which I managed to drop baked beans on just before the receiving of friends last night). I'm looking really hot. And I'm pissed. Beyond pissed.
Yes, Northwest has the least expensive flights of all the airlines I have found, and they claim that their motto is "customer first," but I think that it is all a bunch of BS. "Customer first" when it is convenient for them, I suppose. Not when that customer needs a little black dress that is unfortunately packed in that duffel bag that they can't find. Had I simply driven to Michigan (my first choice, no less), I would have been here earlier with all of my baggage in the trunk of my car. And in the big scheme of things, I'm sure that my grandfather is not really going to care if I show up for his funeral in MUDD jeans, but the point is that I shouldn't have to. I only hope that Northwest is prepared for the firecracker called "Carrie" that they are going to be dealing with on Monday morning. Yes, I said Monday, as their luggage department is apparently only opened during normal business hours. Convenient, huh?
